We love hearing from our customers. Whether you have questions about a product, need guidance on choosing the perfect rug, or want to provide feedback, our team is ready to help. Contact us via the form below, email, or phone, and we’ll get back to you promptly.
Customer Support You Can Trust
Our UK-based support team understands the ins and outs of washable rugs, delivery schedules, and care instructions. Expect friendly, knowledgeable assistance whenever you reach out.
Contact Us
Contact Info
167-169 Great Portland Street 5th Floor, W1W 5PF London UK
Tel: 0330 0432 765
contact@rugiva.com
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FAQ
How long will it take to get a response?
We aim to respond to all emails and messages within 24–48 hours during business days.
Can I call for urgent enquiries?
Yes. Our UK support line, 0330 0432 765, is available during business hours for urgent queries. You can also reach us via WhatsApp.
Do you offer support for international orders?
Absolutely. While our main base is in the UK, we assist international customers with shipping, product questions, and returns guidance.
Can I track my order if I contact support?
Yes. Provide your order number and our team will give you the latest tracking information and delivery updates.
Is my personal information safe when contacting Rugiva?
Yes. We follow strict privacy practices to ensure your details are secure and only used to respond to your enquiry.
